Responsible Gaming

Make gambling a safe and informed choice

Before you play, consider whether gambling is suitable for your circumstances. Only gamble if you are legally permitted to do so and are able to make clear, informed decisions. You should never gamble when you are affected by alcohol, medication or other substances, or when you are feeling distressed, angry or under pressure. If you are uncertain about whether gambling is appropriate for you, taking a break is a sensible choice.

Set a budget before you begin and treat that amount as an entertainment expense. Only use money that you can afford to lose after essential costs, debts and regular commitments have been covered. Do not use rent, mortgage payments, household bills, borrowed money or savings intended for important needs to fund gambling. Gambling should never put your household finances, relationships or basic needs at risk.

There is no guaranteed strategy for winning. Previous results do not determine future results, and a game cannot be made more likely to pay out by chasing losses or increasing stakes. Take time to understand the rules, the odds and the financial risk before playing. If you do not understand a game or its conditions, do not play until you have obtained clear information.

• Decide how much time and money you are comfortable spending before you start.
• Keep gambling separate from everyday spending and essential household finances.
• Avoid gambling as a response to stress, boredom, loneliness or financial pressure.
• Do not borrow money, sell belongings or ask others for funds to continue gambling.
• Never assume that a win is due or that a loss can be recovered with another bet.
• Keep your account information secure and do not allow other people to gamble using your account.
• Take regular breaks and make time for work, study, family, friends and other activities.
• Check that you are using the correct account and payment method before making a transaction.

Set limits and take regular breaks

Limits can help you stay aware of how much time and money you are spending. Depending on the features available on your account, you may be able to set deposit, spending, loss or session limits. You may also be able to use reminders, activity statements, cooling-off options or a temporary account break. Read the relevant information carefully before selecting a limit, as changes may not always take effect immediately.

Practical steps before playing

1. Choose a maximum amount for the session and do not increase it once play has started.
2. Choose a maximum playing time and use a timer or reminder to help you finish on time.
3. Decide in advance what you will do if you reach your limit, such as closing the account and doing another activity.
4. Keep records of your deposits, withdrawals and playing time so you can review your behaviour honestly.
5. Plan regular breaks away from the screen and avoid returning immediately after a loss.
6. Review your settings from time to time and reduce your limits if gambling is becoming harder to control.

A limit is a personal safeguard, not a guarantee that gambling will remain harmless. If you find yourself changing or removing limits so that you can continue playing, this may be a warning sign. Consider taking a longer break, using an account restriction where available and speaking with a qualified support service.

If you want to stop gambling, you may request account closure or ask about available self-exclusion options. Self-exclusion is intended to prevent access for a selected period or until further review, where the relevant option is available. During a break, do not create another account or use another person's account to continue gambling. Ask for help if you are finding it difficult to maintain your decision.

Remember that taking a break is appropriate at any time, not only after a large loss. You can stop playing when you reach your planned budget, when you feel tired or distracted, or whenever gambling stops feeling like an enjoyable leisure activity.

Recognise signs that gambling may be a problem

Gambling can become difficult to control gradually. A problem may be present even when gambling has not yet caused major financial harm. Paying attention to changes in your behaviour can help you act early. Be honest with yourself and consider whether gambling is affecting your money, relationships, work, study, health or general wellbeing.

Possible warning signs

• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Spending more money or more time gambling than you originally planned.
• Increasing your stakes to get the same excitement or to try to recover losses.
• Returning to gamble soon after losing money, often referred to as chasing losses.
• Hiding gambling activity, deposits, losses or account statements from family and friends.
• Borrowing money, using credit or selling possessions to fund gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Feeling anxious, guilty, irritable, depressed or unable to relax because of gambling.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Trying to stop or cut back but finding that you cannot maintain the change.
• Gambling to escape personal problems or to improve your mood.
• Neglecting bills, other responsibilities or your physical and emotional health.

If any of these signs apply to you, stop and seek support rather than trying to win back losses. A qualified counsellor or health professional can help you understand what is happening and plan practical next steps. You do not need to wait for a crisis, and you do not need to deal with the situation alone.

Protect other people

Gambling may affect partners, family members, friends and other people who depend on you. Do not pressure anyone to gamble, lend them money for gambling or ask them to hide gambling activity. Parents and carers should take steps to prevent children and young people from accessing gambling services, including keeping devices, passwords and payment methods secure.

Your account should be used only by you. Do not share login details, payment information or access to your account with another person. If you believe someone else has accessed your account, stop using it and raise the matter through the support channel available on the website.

Getting help and taking further action

If gambling is causing concern, consider speaking with someone you trust and contacting an Australian gambling support service, qualified counsellor, psychologist, doctor or other health professional. Support can include confidential advice, financial guidance, counselling and help with setting boundaries or stopping gambling. You can also look for information from recognised Australian health and community organisations.

When asking for help, explain what has been happening as clearly as possible. You may find it useful to discuss how often you gamble, how much you spend, whether you have borrowed money, and how gambling has affected your relationships or wellbeing. Keeping account activity and financial records can help you and your support person understand the situation, but do not continue gambling in order to collect more information.

• Close or restrict your gambling account if continuing to play feels unsafe.
• Remove saved payment methods and avoid keeping easy access to gambling funds.
• Ask your bank or financial institution whether gambling payment controls or other safeguards are available.
• Tell a trusted person what support you need and ask them to help you maintain your plan.
• Arrange professional financial advice if gambling has contributed to debt or missed payments.
• Contact an appropriate crisis or emergency service if you feel at immediate risk of harming yourself or someone else.

For account-related responsible gaming requests, use the support channel made available through the website and provide only the information needed to identify your account and understand your request. You can ask about available breaks, account closure, self-exclusion and other safer gambling tools. Requests will be handled in line with applicable requirements and the relevant account procedures.

Gambling support is available to people who gamble and to anyone affected by another person's gambling. Seeking assistance is a positive step, not a failure. If you are unsure what to do next, start by taking a break, speaking with someone you trust and contacting an appropriate support organisation in your area.

Wwe77 Casino encourages players to make responsible decisions and to treat gambling as a form of entertainment only. Please review your behaviour regularly, use the safer gambling tools available to you and act promptly if gambling begins to feel difficult to control.